Meet the VIVA Team

 

Best of the VI 2016VIVA! Villas, Inc. has provided St. John, US Virgin Islands with professional property management and booking services since 1998. We are a locally operated company and are the St. John ‘Hospitality Ambassadors’!

 

Our VIVA Team includes reservationists and sales, accounting, guest services, greeters, maintenance, housekeeping, quality control inspectors,  landscapers, exterminators and pool crews who all work together to prepare the villas for our guests' arrival. They do a great job, are hospitality award winners (and BEST OF THE VI Winners), really love what they do and most of all …we appreciate their hard work and dedication!!

We’re known for our personalized service, professionalism and our smile. We’re also known for taking that extra steps to make sure our guests are happy-your happiness is important to us!

Whether it’s your first visit or your fiftieth, it is our goal to make your experience on St. John one of the best experiences possible. We want you to enjoy the natural beauty of our island -plan a stay at one of our many inviting and tropical properties and experience the VIVA! difference.

VIVA VILLAS MISSION STATEMENT:

To provide the highest possible quality of vacation villas, property management and customer service on St. John, USVI...

Meet Our Vacation Rental Experts:   We have extensive local knowledge as island residents and love every minute of sharing it with visitors! Our company features beautiful villas and we offer customized vacations, adventures and personalized, friendly service, all solely on and around the island of St John. We have a deep commitment to protecting our environment; throughout our company and in partnership with our homeowners, we develop and implement ways to have a positive impact on our environment. It's an ongoing process, and whenever possible, we're saving resources and reducing waste. By making small changes at work, home and on vacation, we can all make a difference environmentally- today and tomorrow. Meet some of the people who make it all happen:                        

 

 

Owner

 

Angie Smith moved to St. John from Tampa Florida over 27 years ago. She studied hospitality at both Georgia State University and The University of the Virgin Islands where she went on to obtain a Bachelor’s degree in Business Management concentrating in marketing and advertising. Angie brings accounting, marketing, advertising, customer service and business skills to the company. She loves to travel and learn about new cultures, meet new people and experience good and bad service throughout the world. She takes those experiences as learning opportunities and applies those to ways of improving services to the VIVA! Villas guests. She has traveled throughout the Caribbean island chain, Canada, Europe and South America. She is known as ‘the purple lady’ since she is in love with purple-whether it’s her purse or a room in her house, you will always see a hint of it somewhere. As a mother, daughter, volunteer and businesswoman…Angie is one busy lady. But she is constantly trying to perfect the services VIVA! Villas provides. Recently, she won the SBA Entrepreneur of the year award! Angie loves the beaches, the mountains and the year round summer on St. John. Whether she is enjoying St. John or traveling off island, she is always looking at the world through a visitor's eyes, noting what they may like and thinking of the VIVA! guest. Angie is proud of the consistent, high level of quality and services her VIVA team provides our island visitors every day!

 

 

Owner and Quality Control Inspector



Allison Smith, Ph.D., has thirty-five years of experience in private practice in counseling and conducting workshops, facilitating groups and coordinating retreats internationally. She combines a broad range of experience and expertise in the following areas: human relations in business, innovative program development, the tourism industry, program administration and event coordination. Allison is also the founder and director of the People Moving Forward Foundation, a nonprofit humanitarian, networking and educational organization A mother and grandmother, she is a 25+ year resident of St. John who sailed to the island on her sailboat "One Love" and enjoys sharing the Caribbean experience with guests. Allison is also a writer and teacher of A Course in Miracles. At VIVA, Allison is one of our Quality Control Inspectors. She also assists VIVA with team photography and document editing. She holds degrees from the University of South Florida and LaSalle University in psychology, sociology, guidance/counseling, administration/supervision and theocentric counseling. 

  

General Manager

Sherrolyn Stapleton was born right here in the Virgin Islands and loves St. John! She graduated from the University of the Virgin Islands with Bachelor's degrees in Marketing and a degree in Management. Sherrolyn started with VIVA! as a Reservationist and then became Sales Manager and then quickly Assistant Manager and now serves as the General Manager. This Tommy Award Recipient for Hospitality Support Service Associate of the Year uses all of her dynamics- leadership, local knowledge, marketing and customer services skills. A mother of three, Sherrolyn enjoys reading and spending time with her family. As General Manager, Sherrolyn oversees the daily operations for VIVA! and manages the VIVA! Team. She also coordinates website maintenance, is the entire marketing division for the company, manages inventory and supplies, writes all company newsletters, inspects villas, coordinates maintenance, oversees the VIVA portfolio of properties and works with our property owners to continually provide the best value possible to our island visitors!

 

Maintenance Manager

Joe Wilmott

Joe Wilmott was born in Ireland, has lived in England and grew up in Boston, MA. His travels brought him to St. John and he has resided here since 2002 building and finally completing his home. Joe has an engineering background and a lifetime of experience in building. He enjoys being involved with all of the fantastic homes that VIVA manages and maintains.

 

Bookkeeper

Shanekua Lee is one of the newest team members at VIVA! Shanekua has a strong business and banking background as well as certifications in healthcare. She enjoys meeting our guests, the breath-taking beauty that surrounds us as well as spending time with her family.

 

 

Guest Services

Christine Charles, our Guest Services Manager, was born in Grenada, raised in St. Thomas and has lived on St. John for the past 15 years.  This  songstress who love blue has brought with her many years of experience in the St. John vacation market and an excellent reputation for top-notch customer service. Her intimate knowledge of St. John and its people helps assist our visitors find the perfect amenities and activities for their vacation. Beware – her sunny disposition is catching!  If you are searching for an in-villa masseuse, a great car rental company, a great sailboat adventure, or a hot new restaurant to try, Christine can help. She also gathers guest travel logistics information, coordinates their arrival on-island, and is ready to help throughout your on-island stay. Christine is also responsible for the greeters who meet our island visitors and orient them to the island.  Needless to say, Christine is a busy lady!

 

 

 

 Management Services for Homeowners

We understand that selecting a vacation rental management company is an important decision. Choosing a reputable company will assure a successful vacation rental experience. To assist you in finding the right company for your management, marketing and booking needs, we have prepared a summary to show you why we feel VIVA! Villas is your best choice. As our website says:

-          We rent vacation properties only on St. John.

-          All our staff live on the island of St. John.

-          We intimately know all the villas we rent!

That’s not all. We are also known for the following qualities:

  • Flexibility
    We are flexible with owners’ needs and have a wide range of services to choose from including marketing, advertising, bookings and property management. If you want flowers and champagne delivered for VIP guests, done!  If you want total privacy for honeymooners, we will coordinate all work to be done before and after their stay. You name it, we can handle it.

     
  • Homeowner Service
    Our goal is to provide you with responsive, professional booking and management services. We work closely with our owners to understand their personal needs and objectives.  

 

  • Proven Track Record
    VIVA started with five villas in 1998 with no employees nor website-through commitment, happy guests and owners, we’ve grown to managing, marketing and booking over forty quality vacation rentals with a large professional team and an extensive website. We are known for consistency and we provide comprehensive management services. 

 

  • Cruz Bay Office/Accessibility
    We are located at #7 Boulon Center on the top floor, Cruz Bay, St. John, VI, 00830. We are open M-S, 9-5. We are also available for after hours emergencies- there is always a someone available to assist our owners and our guests.

 

  • Guest Satisfaction
    90% of our guests tell us they will stay with us again. Plus over 45% of our rentals are from return guests and friend/family referrals.  We are pleased with this record as it shows that our guests have been thrilled with their vacation experience and they will continue to return year after year. We are a full service company offering villa rentals, concierge services, property management and estate management.

 

  • Internet
    We have an extensive website providing information on St. John, US Virgin Islands and our quality vacation rental properties. Our guests can view photos and detailed text of each property online 24 hrs a day. We are registered with hundreds of search engines making it quick and easy for our guests to find us. Our online booking feature offers a convenient way to rent a villa any time of the day or night.

 

  • Marketing & Advertising
    We use over thirty various marketing sources, each reviewed and refined based on our target market. We reach millions of potential guests each day and receive hundreds of calls and e-mails daily. Our extensive marketing research has proven successful and ensures that our vacation rentals are rented as often as possible to the best possible guests. In addition, we have a huge Facebook following listing ‘island happenings’, events, villa updates and photos.

 

  • Guest Feedback
    We appreciate our guests' feedback and know our homeowners do, too. We collect online surveys and direct email questionnaires and send this feedback to our homeowners. We partner with them to provide the best possible vacation rental to our guests.

 

  • Detailed Owner Statements
    We provide detailed monthly statements, including accounting, maintenance logs and the past/future rental schedule. Our detailed management reports have kept our owners in touch with their vacation rental on St. John. 

 

  • Affiliations
    We are a member of VRMA (Vacation Rental Management Association), a nationwide group of over 400 of the finest vacation rental companies in the industry. We attend the VRMA annual conference each year- as well as other Hotel and Tourism Symposiums, Training Courses and Seminars -learning innovative approaches, new products and trends to improve the way we do business. We are also active members of The St. Thomas/St. John Hotel and Tourism Association, The U.S. Vacation Rental Association, The Caribbean Hotel & Tourism Association, The Caribbean Villa Owners' Association, The V.I. Chamber of Commerce and The St. John Accommodations Council.

 

  • Family Values 
    VIVA! Villas was started by the mother/daughter team of Allison and Angie Smith. As a licensed real estate salesperson in the U.S. Virgin Islands, Angie Smith leads the VIVA a team of forty on-island professionals who combine efforts to create a dream vacation experience for our guests. Family values matter at VIVA! and it shows - from our policies with owners and guests alike, to the flexibility and sensitivity we use in developing team schedules with our staff.  At VIVA! we appreciate the importance of the human element and are always striving to be better. 

 

  • Community Support
    We proudly support local organizations such as The St. John Land Sharks, Friends of The Park, American Cancer Society, Junior Achievement  Program, St. John Carnival Contestants,  Rwanda Project, Animal Care Center, VI Olympic Team, Guy Benjamin School, Relay for Life, Gifft Hill School, Love City Leapers, St. John Rotary Club, Ivanna Kean High school and much more!    

 

Contact Information:

 

Telephone                340.779.4250

 

Fax                            703.940.4571

 

Postal address         PO Box 1747, Cruz Bay, St. John, VI, 00831-1747

 

Physical address      #7 & #8 Boulon Center, 3rd floor, St. John, VI, 00830

 

E-mail                        Rentals@ViVacations.com  

 

 

 

 

VIVA Villas Inc. P.O. Box 1747 St John, VI 00831-1747 +1 (340) 779-4250 rentals@vivacations.com

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