Meet the VIVA Team
Villas, Inc. has provided St. John, US Virgin Islands with professional property management and booking services since 1998. We are a locally operated company and are the St. John ‘Hospitality Ambassadors’!
Our VIVA Team includes reservationists and sales, accounting, guest services, greeters, maintenance, housekeeping, quality control inspectors, landscapers, exterminators and pool crews who all work
together to prepare the villas for our guests' arrival. They do a great job, are hospitality award winners (and BEST OF THE VI Winners), really love what they do and most of all …we appreciate their hard work and dedication!!
We’re known for our personalized service, professionalism and our smile. We’re also known for taking that extra steps to make sure our guests are happy-your happiness is important to us!
Whether it’s your first visit or your fiftieth, it is our goal to make your experience on St. John one of the best experiences possible. We want you to enjoy the natural beauty of our island -plan
a stay at one of our many inviting and tropical properties and experience the VIVA! difference.
VIVA VILLAS MISSION STATEMENT:
To provide the highest possible quality of vacation villas, property management and customer service on St. John, USVI...
Meet Our Vacation Rental Experts: We have extensive local knowledge as island residents and love every minute of sharing it with visitors! Our company features beautiful
villas and we offer customized vacations, adventures and personalized, friendly service, all solely on and around the island of St John. We have a deep commitment to protecting our environment; throughout our company and in partnership with our homeowners,
we develop and implement ways to have a positive impact on our environment. It's an ongoing process, and whenever possible, we're saving resources and reducing waste. By making small changes at work, home and on vacation, we can all make a difference environmentally-
today and tomorrow. Meet some of the people who make it all happen:
Angie Smith moved to St. John from Tampa Florida over 27 years ago. She studied hospitality at both Georgia State University and The University of
the Virgin Islands where she went on to obtain a Bachelor’s degree in Business Management concentrating in marketing and advertising. Angie brings accounting, marketing, advertising, customer service and business skills to the company. She loves to travel
and learn about new cultures, meet new people and experience good and bad service throughout the world. She takes those experiences as learning opportunities and applies those to ways of improving services to the VIVA! Villas guests. She has traveled throughout
the Caribbean island chain, Canada, Europe and South America. She is known as ‘the purple lady’ since she is in love with purple-whether it’s her purse or a room in her house, you will always see a hint of it somewhere. As a mother, daughter, volunteer
and businesswoman…Angie is one busy lady. But she is constantly trying to perfect the services VIVA! Villas provides. Recently, she won the SBA Entrepreneur of the year award! Angie loves the beaches, the mountains and the year round summer on St. John. Whether
she is enjoying St. John or traveling off island, she is always looking at the world through a visitor's eyes, noting what they may like and thinking of the VIVA! guest. Angie is proud of the consistent, high level of quality and services her VIVA team provides
our island visitors every day!
Owner and Quality Control Inspector
Allison Smith, Ph.D., has thirty-five years of experience in private practice in counseling and conducting workshops, facilitating groups and coordinating retreats internationally.
She combines a broad range of experience and expertise in the following areas: human relations in business, innovative program development, the tourism industry, program administration and event coordination. Allison is also the founder and director of the
People Moving Forward Foundation, a nonprofit humanitarian, networking and educational organization A mother and grandmother, she is a 25+ year resident of St. John who sailed to the island on her sailboat "One Love" and enjoys sharing the Caribbean experience
with guests. Allison is also a writer and teacher of A Course in Miracles. At VIVA, Allison is one of our Quality Control Inspectors. She also assists VIVA with team photography and document editing. She holds degrees from the University of South Florida
and LaSalle University in psychology, sociology, guidance/counseling, administration/supervision and theocentric counseling.
Management Services for Homeowners
We understand that selecting a vacation rental management company is an important decision. Choosing a reputable company will assure a successful vacation rental experience. To assist you in finding
the right company for your management, marketing and booking needs, we have prepared a summary to show you why we feel VIVA! Villas is your best choice. As our website says:
- We rent vacation properties
only on St. John.
- All our staff
live on the island of St. John.
- We intimately know
all the villas we rent!
That’s not all. We are also known for the following qualities:
We are flexible with owners’ needs and have a wide range of services to choose from including marketing, advertising, bookings and property management. If you want flowers and
champagne delivered for VIP guests, done! If you want total privacy for honeymooners, we will coordinate all work to be done before and after their stay. You name it, we can handle it.
- Homeowner Service
Our goal is to provide you with responsive, professional booking and management services. We work closely with our owners to understand their personal needs and objectives.
- Proven Track Record
VIVA started with five villas in 1998 with no employees nor website-through commitment, happy guests and owners, we’ve grown to managing, marketing and booking over forty quality
vacation rentals with a large professional team and an extensive website. We are known for consistency and we provide comprehensive management services.
- Cruz Bay Office/Accessibility
We are located at #7 Boulon Center on the top floor, Cruz Bay, St. John, VI, 00830. We are open M-S, 9-5. We are also available for after hours emergencies- there is always a
someone available to assist our owners and our guests.
- Guest Satisfaction
90% of our guests tell us they will stay with us again. Plus over 45% of our rentals are from return guests and friend/family referrals. We are pleased with this record as it
shows that our guests have been thrilled with their vacation experience and they will continue to return year after year. We are a full service company offering villa rentals, concierge services, property management and estate management.
We have an extensive website providing information on St. John, US Virgin Islands and our quality vacation rental properties. Our guests can view photos and detailed text of
each property online 24 hrs a day. We are registered with hundreds of search engines making it quick and easy for our guests to find us. Our online booking feature offers a convenient way to rent a villa any time of the day or night.
- Marketing & Advertising
We use over thirty various marketing sources, each reviewed and refined based on our target market. We reach millions of potential guests each day and receive hundreds of calls
and e-mails daily. Our extensive marketing research has proven successful and ensures that our vacation rentals are rented as often as possible to the best possible guests. In addition, we have a huge Facebook following listing ‘island happenings’, events,
villa updates and photos.
- Guest Feedback
We appreciate our guests' feedback and know our homeowners do, too. We collect online surveys and direct email questionnaires and send this feedback to our homeowners. We partner
with them to provide the best possible vacation rental to our guests.
- Detailed Owner Statements
We provide detailed monthly statements, including accounting, maintenance logs and the past/future rental schedule. Our detailed management reports have kept our owners in touch
with their vacation rental on St. John.
We are a member of VRMA (Vacation Rental Management Association), a nationwide group of over 400 of the finest vacation rental companies in the industry. We attend the VRMA annual
conference each year- as well as other Hotel and Tourism Symposiums, Training Courses and Seminars
-learning innovative approaches, new products and trends to improve the way we do business. We are also active members of The St. Thomas/St. John Hotel and Tourism Association, The U.S. Vacation Rental Association, The Caribbean Hotel & Tourism Association,
The Caribbean Villa Owners' Association, The V.I. Chamber of Commerce and The St. John Accommodations Council.
- Family Values
VIVA! Villas was started by the mother/daughter team of Allison and Angie Smith. As a licensed real estate salesperson in the U.S. Virgin Islands, Angie Smith leads the VIVA
a team of forty on-island professionals who combine efforts to create a dream vacation experience for our guests. Family values matter at VIVA! and it shows - from our policies with owners and guests alike, to the flexibility and sensitivity we use in developing
team schedules with our staff. At VIVA! we appreciate the importance of the human element and are always striving to be better.
- Community Support
We proudly support local organizations such as The St. John Land Sharks, Friends of The Park, American Cancer Society, Junior Achievement Program, St. John
Carnival Contestants, Rwanda Project, Animal Care Center, VI Olympic Team, Guy Benjamin School, Relay for Life, Gifft Hill School, Love City Leapers, St. John Rotary Club, Ivanna Kean High school and much more!
Postal address PO Box 1747, Cruz Bay, St. John, VI, 00831-1747
Physical address #7 & #8 Boulon Center, 3rd floor, St. John, VI, 00830